{"id":11283,"date":"2019-08-19T01:00:43","date_gmt":"2019-08-19T00:00:43","guid":{"rendered":"http:\/\/ecommercemasterplan.com\/?p=11283"},"modified":"2022-12-01T17:22:21","modified_gmt":"2022-12-01T17:22:21","slug":"ian-hammersley-ecommerce-podcast","status":"publish","type":"post","link":"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/","title":{"rendered":"Ultimate Guide to e-Commerce Growth bestselling author Ian Hammersley shares top KPI &#038; optimisation tips (episode 229)"},"content":{"rendered":"\n<p>Ian Hammersley is the CEO at Smartebusiness, a UK agency focused on eCommerce growth. Earlier this year he wrote an excellent book with his brother (and smartebusiness CMO) Mark. It\u2019s called \u201cUltimate Guide to e-Commerce Growth: 7 Unexpected KPIs to Scale an e-commerce shop to \u00a310million plus\u201d. I\u2019ve known Ian and Mark for many years so as soon as I heard about the book I just knew I had to get one of them on to tell us all about it \u2013 and share some great tips from their years of eCommerce experience too! <\/p>\n\n\n\n<!--more-->\n\n\n\n<div style=\"width: 100%; height: 170px; margin-bottom: 20px; border-radius: 10px; overflow:hidden;\"><iframe style=\"width: 100%; height: 170px;\" frameborder=\"no\" scrolling=\"no\" seamless=\"\" src=\"https:\/\/player.captivate.fm\/14e05bbc-fe4c-403e-b6d1-bf82dae19f37\"><\/iframe><\/div>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\">Subscribe on your Favourite Podcast App<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\" style=\"padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/apple.co\/3jvMzGu\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"165\" height=\"40\" src=\"https:\/\/ecommercemasterplan.com\/wp-content\/uploads\/2020\/07\/A-Apple-badge-165.png\" alt=\"Listen on Apple Podcasts\" class=\"wp-image-16284\"\/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/open.spotify.com\/show\/3ka4BlUvRxYZgcA8dElQW3\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"132\" height=\"40\" src=\"https:\/\/ecommercemasterplan.com\/wp-content\/uploads\/2020\/07\/A-Spotify_Logo_RGB_Green-40-high.png\" alt=\"Listen on Spotify\" class=\"wp-image-16283\"\/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/podcasts.google.com\/feed\/aHR0cHM6Ly9mZWVkcy5jYXB0aXZhdGUuZm0vZWNvbW1lcmNlLW1hc3RlcnBsYW4v\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"165\" height=\"42\" src=\"https:\/\/ecommercemasterplan.com\/wp-content\/uploads\/2020\/07\/A-google_podcasts_badge-165.png\" alt=\"Listen on Google Podcasts\" class=\"wp-image-16285\"\/><\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"> About the Business<\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright\"><img loading=\"lazy\" decoding=\"async\" width=\"380\" height=\"380\" src=\"http:\/\/ecommercemasterplan.com\/wp-content\/uploads\/2019\/08\/229-copy-1.jpg\" alt=\"Hammersley\" class=\"wp-image-11499\" srcset=\"https:\/\/ecommercemasterplan.com\/wp-content\/uploads\/2019\/08\/229-copy-1.jpg 380w, https:\/\/ecommercemasterplan.com\/wp-content\/uploads\/2019\/08\/229-copy-1-150x150.jpg 150w, https:\/\/ecommercemasterplan.com\/wp-content\/uploads\/2019\/08\/229-copy-1-300x300.jpg 300w\" sizes=\"(max-width: 380px) 100vw, 380px\" \/><\/figure><\/div>\n\n\n\n<ul><li>Agency business based in the UK and New Zealand<\/li><li>16 years industry experience<\/li><li>Co-author of the KPI strategy book <em>Ultimate Guide To E-commerce Growth: 7 Unexpected KPIs To Scale An E-commerce Shop To \u00a310 Million Plus<\/em><\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How Ian Got Started in eCommerce<\/h2>\n\n\n\n<p>Ian and his brother Mark started an eCommerce consultancy 16 years ago. At that time they were already doing lots of general digital work but were driven by their clients into the newly burgeoning eCommerce environment. The two quickly became fascinated with the puzzle of why some businesses were growing and scaling well and others weren&#8217;t. <\/p>\n\n\n\n<p>The team had half a dozen clients that were consistently scaling up and half a dozen that really weren&#8217;t moving. Frustrated with not understanding the underlying metrics that were causing success or lack thereof, the two wanted to dig in and understand what the consistent elements were that made businesses successful or not. For the past 16 years, Ian and Mark have devoted themselves to identifying those elements, the result of which are contained in the <em>Ultimate Guide to E-commerce Growth<\/em>. <\/p>\n\n\n\n<p>The book embodies the primary philosophy that the brothers have in regards to successful eCommerce business, which is that&nbsp;growth is all about the maths. The great thing with this approach is that it takes the emotional component out and gives guidance based on data and numbers.&nbsp;<\/p>\n\n\n\n<p><em>Listen to learn how taking the emotion out of decisions can transform your business<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Understanding Conversions<\/h2>\n\n\n\n<p>One of the KPI&#8217;s that Ian says is particularly valuable is their breakdown of conversions. Rather than approach conversion as all encompassing, Ian prefers to break it into three parts: Add to basket, basket to check out, and from check out to purchase. <\/p>\n\n\n\n<p>The numbers here are based on businesses who have a healthy customer base with a proportionate amount of return business.&nbsp;<\/p>\n\n\n\n<p>1.) On average, 10% of all traffic should add something to their basket. Ian says it can be difficult to get your conversion rate up if you don&#8217;t have reasonable repeat business and that metric will be lower for people with fewer repeat customers<\/p>\n\n\n\n<p>2.) Of those people who are in the add to basket category, on average 55% should move on to checkout.&nbsp;<\/p>\n\n\n\n<p>3.) Of those people proceeding through checkout, 85% should place the order.<\/p>\n\n\n\n<p>When looking at these numbers, businesses can begin to see where their conversion rate is lacking, which can help them decide exactly where to focus. For a company who has an 85% checkout rate, but a 1% add to basket rate, it is far more crucial for them to focus on their add to basket, which will create a positive lift throughout.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Data is Key<\/h2>\n\n\n\n<p>Ian says that for their own business, the team forces themselves to always look at the data before making a decision. Guessing, he says is emotional and doesn&#8217;t lead to proper solutions. <\/p>\n\n\n\n<p>The common denominator for all business types is that it\u2019s ultimately the maths holding it up. Ian says that customers looking at the actual numbers is the best way to make decisions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Average Order Value<\/h2>\n\n\n\n<p>Another favorite KPI of Ian\u2019s is Average Order Value. Getting your average order value up by a small amount can cause massive outcomes. If for instance, you have an average order value of \u00a3100 and you can increase it by 3 quid, the effect is mind blowing on overall revenue. <\/p>\n\n\n\n<p>There are only two ways to get the average order value up.<\/p>\n\n\n\n<p>1.) More expensive products<br>2.) More items per order<\/p>\n\n\n\n<p>This is a very simple area to optimize in order to get amazing returns. Ian says the easiest way to do this it to get more items per order by doing things like adding a &#8216;sweety page&#8217; between the basket and checkout that offers add on items. <\/p>\n\n\n\n<p>The best way to incentivize shoppers to add more to the basket is to offer a one time deal in that space. When the online customer has already made the emotional decision to buy from you, it&#8217;s fairly easy to get them to buy <em>more<\/em> from you. The worry is that upselling will make people leave with the intention of returning later, but Ian says this is unfounded. <\/p>\n\n\n\n<p>If you&#8217;re selling a problem solving purchase like a car battery, people are coming for that specific need. Getting them to buy a complimentary item is the goal\u2014and Ian says adding 10% is a great benchmark.&nbsp;<\/p>\n\n\n\n<p>Ian and Mark\u2019s book contains five more stellar KPIs for growing your business by the numbers. Their 16 years of industry experience and obsession with finding patterns that make success happen for eCommerce companies is packed into this incredibly valuable book.\u00a0<\/p>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div id=\"socital-60e5c180cb13de4f990b208f\"><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">eCommerce Book Top Tip<\/h2>\n\n\n\n<ul><li><em><a href=\"https:\/\/www.amazon.com\/Shoe-Dog-Memoir-Creator-Nike\/dp\/1501135929\/ref=sr_1_1?keywords=Shoe+Dog%3A+A+Memoir+by+the+Creator+of+Nike&amp;qid=1564451794&amp;s=gateway&amp;sr=8-1&amp;_encoding=UTF8&amp;tag=ecommmaste-20&amp;linkCode=ur2&amp;linkId=caa2d0d536e37d9786aae469b8e0e1ec&amp;camp=1789&amp;creative=9325\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">Shoe Dog: A Memoir by the Creator of Nike<\/a><\/em> by Phil Knight <\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">eCommerce Traffic Top Tip<\/h2>\n\n\n\n<ul><li>Email\u2014you don&#8217;t have to pay to recruit a customer. Think of google shopping as recruitment and email as reactivation <\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Tool Top Tip<\/h2>\n\n\n\n<ul><li>Google Analytics is a free, incredibly powerful kit. The trick is knowing where to look. It&#8217;s important to focus on what&#8217;s good and what&#8217;s bad. If you don&#8217;t know what you&#8217;re looking at and what you need to be looking for. <\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Growth Top Tip<\/h2>\n\n\n\n<ul><li>The Market Square Test\u2014Ian and his team always ask the following question: If you were in a market square and all the market traders were selling the same thing you are selling, you need to know: What is your value proposition? What are you selling it for? What&#8217;s the delivery? How long is it going to take to get to its destination? What\u2019s the return policy? Etc. <\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Interview Links <\/h2>\n\n\n\n<ul><li><a rel=\"noreferrer noopener\" aria-label=\"Smartebusiness (opens in a new tab)\" href=\"https:\/\/www.smartebusiness.co.uk\/\" target=\"_blank\">Smartebusiness<\/a><\/li><li><a href=\"https:\/\/www.linkedin.com\/in\/ianhammersley\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">LinkedIn<\/a> <\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Related episodes<\/h2>\n\n\n\n<ul><li>My top <a rel=\"noreferrer noopener\" aria-label=\"5 eCommerce Books (opens in a new tab)\" href=\"http:\/\/ecommercemasterplan.com\/2015books\/\" target=\"_blank\">5 eCommerce Books<\/a> to read over Christmas 2015<\/li><li>Latest UX tips and tricks with <a href=\"http:\/\/ecommercemasterplan.com\/matt-isherwood-ux-again-podcast\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Matt Isherwood (opens in a new tab)\">Matt Isherwood<\/a><\/li><\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Without the sponsors the podcast wouldn\u2019t be possible \u2013 please do check them out:<\/strong><\/h4>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright\"><a href=\"\/\/pb.com\/masterplan\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"90\" src=\"http:\/\/ecommercemasterplan.com\/wp-content\/uploads\/2019\/01\/pitney-bowes-300.png\" alt=\"pitney bowes\" class=\"wp-image-10012\"\/><\/a><\/figure><\/div>\n\n\n\n<p>This episode is brought to you by SendPro Online from Pitney Bowes.<br>SendPro Online makes it easy to save time and money&#8211;no matter what you send or ship&#8211;and you\u2019ll always get the best rates and never overpay!<br>With SendPro, you can compare shipping rates between carriers, plus save 5 cents a letter and up to 40 percent off USPS Priority Mail shipping.<br>As a listener you can get a FREE 30-day trial and a FREE 10 pound scale, but only when you visit <a href=\"https:\/\/pb.com\/masterplan\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"pb.com\/masterplan (opens in a new tab)\">pb.com\/masterplan<\/a><\/p>\n\r\n","protected":false},"excerpt":{"rendered":"<p>Ian Hammersley is the CEO at Smartebusiness, a UK agency focused on eCommerce growth. Earlier this year he wrote an excellent book with his brother (and smartebusiness CMO) Mark. It\u2019s called \u201cUltimate Guide to e-Commerce Growth: 7 Unexpected KPIs to Scale an e-commerce shop to \u00a310million plus\u201d. I\u2019ve known Ian and Mark for many years [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":11499,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[929,986,522,924],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ultimate Guide to e-Commerce Growth bestselling author Ian Hammersley shares top KPI &amp; optimisation tips (episode 229) - eCommerce MasterPlan<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ultimate Guide to e-Commerce Growth bestselling author Ian Hammersley shares top KPI &amp; optimisation tips (episode 229) - eCommerce MasterPlan\" \/>\n<meta property=\"og:description\" content=\"Ian Hammersley is the CEO at Smartebusiness, a UK agency focused on eCommerce growth. Earlier this year he wrote an excellent book with his brother (and smartebusiness CMO) Mark. It\u2019s called \u201cUltimate Guide to e-Commerce Growth: 7 Unexpected KPIs to Scale an e-commerce shop to \u00a310million plus\u201d. I\u2019ve known Ian and Mark for many years [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/\" \/>\n<meta property=\"og:site_name\" content=\"eCommerce MasterPlan\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ecommercemasterplan\" \/>\n<meta property=\"article:published_time\" content=\"2019-08-19T00:00:43+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-12-01T17:22:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ecommercemasterplan.com\/wp-content\/uploads\/2019\/08\/229-copy-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"380\" \/>\n\t<meta property=\"og:image:height\" content=\"380\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"April Buencamino-dy\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ecommasterplan\" \/>\n<meta name=\"twitter:site\" content=\"@ecommasterplan\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"April Buencamino-dy\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/\"},\"author\":{\"name\":\"April Buencamino-dy\",\"@id\":\"https:\/\/ecommercemasterplan.com\/#\/schema\/person\/880a7b03a34327100b91bec38d4562fc\"},\"headline\":\"Ultimate Guide to e-Commerce Growth bestselling author Ian Hammersley shares top KPI &#038; optimisation tips (episode 229)\",\"datePublished\":\"2019-08-19T00:00:43+00:00\",\"dateModified\":\"2022-12-01T17:22:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/\"},\"wordCount\":1057,\"commentCount\":3,\"publisher\":{\"@id\":\"https:\/\/ecommercemasterplan.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ecommercemasterplan.com\/wp-content\/uploads\/2019\/08\/229-copy-1.jpg\",\"articleSection\":[\"2019 Episodes\",\"Authors\",\"eCommerce MasterPlan Podcast\",\"Top 10 Most Listened to Episodes\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/\",\"url\":\"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/\",\"name\":\"Ultimate Guide to e-Commerce Growth bestselling author Ian Hammersley shares top KPI & optimisation tips (episode 229) - eCommerce MasterPlan\",\"isPartOf\":{\"@id\":\"https:\/\/ecommercemasterplan.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ecommercemasterplan.com\/wp-content\/uploads\/2019\/08\/229-copy-1.jpg\",\"datePublished\":\"2019-08-19T00:00:43+00:00\",\"dateModified\":\"2022-12-01T17:22:21+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/#primaryimage\",\"url\":\"https:\/\/ecommercemasterplan.com\/wp-content\/uploads\/2019\/08\/229-copy-1.jpg\",\"contentUrl\":\"https:\/\/ecommercemasterplan.com\/wp-content\/uploads\/2019\/08\/229-copy-1.jpg\",\"width\":380,\"height\":380,\"caption\":\"Hammersley\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ecommercemasterplan.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"229: &#8220;Ultimate Guide to e-Commerce Growth&#8221; author Ian Hammersley shares top KPI &#038; optimisation tips\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ecommercemasterplan.com\/#website\",\"url\":\"https:\/\/ecommercemasterplan.com\/\",\"name\":\"eCommerce MasterPlan\",\"description\":\"podcast, books, courses, advice and help\",\"publisher\":{\"@id\":\"https:\/\/ecommercemasterplan.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ecommercemasterplan.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/ecommercemasterplan.com\/#organization\",\"name\":\"eCommerce MasterPlan\",\"url\":\"https:\/\/ecommercemasterplan.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ecommercemasterplan.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/ecommercemasterplan.com\/wp-content\/uploads\/2019\/11\/ecommerce400.png\",\"contentUrl\":\"https:\/\/ecommercemasterplan.com\/wp-content\/uploads\/2019\/11\/ecommerce400.png\",\"width\":400,\"height\":400,\"caption\":\"eCommerce MasterPlan\"},\"image\":{\"@id\":\"https:\/\/ecommercemasterplan.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ecommercemasterplan\",\"https:\/\/x.com\/ecommasterplan\",\"https:\/\/www.linkedin.com\/company\/2902260\",\"https:\/\/www.pinterest.com\/ChloeThomasECMP\/\",\"https:\/\/www.youtube.com\/user\/eCommerceMasterPlan\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/ecommercemasterplan.com\/#\/schema\/person\/880a7b03a34327100b91bec38d4562fc\",\"name\":\"April Buencamino-dy\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ecommercemasterplan.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/9fd7059abbaa20bf60f960ea1eb23dbf?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/9fd7059abbaa20bf60f960ea1eb23dbf?s=96&d=mm&r=g\",\"caption\":\"April Buencamino-dy\"},\"url\":\"https:\/\/ecommercemasterplan.com\/author\/april\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Ultimate Guide to e-Commerce Growth bestselling author Ian Hammersley shares top KPI & optimisation tips (episode 229) - eCommerce MasterPlan","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/","og_locale":"en_US","og_type":"article","og_title":"Ultimate Guide to e-Commerce Growth bestselling author Ian Hammersley shares top KPI & optimisation tips (episode 229) - eCommerce MasterPlan","og_description":"Ian Hammersley is the CEO at Smartebusiness, a UK agency focused on eCommerce growth. Earlier this year he wrote an excellent book with his brother (and smartebusiness CMO) Mark. It\u2019s called \u201cUltimate Guide to e-Commerce Growth: 7 Unexpected KPIs to Scale an e-commerce shop to \u00a310million plus\u201d. I\u2019ve known Ian and Mark for many years [&hellip;]","og_url":"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/","og_site_name":"eCommerce MasterPlan","article_publisher":"https:\/\/www.facebook.com\/ecommercemasterplan","article_published_time":"2019-08-19T00:00:43+00:00","article_modified_time":"2022-12-01T17:22:21+00:00","og_image":[{"width":380,"height":380,"url":"https:\/\/ecommercemasterplan.com\/wp-content\/uploads\/2019\/08\/229-copy-1.jpg","type":"image\/jpeg"}],"author":"April Buencamino-dy","twitter_card":"summary_large_image","twitter_creator":"@ecommasterplan","twitter_site":"@ecommasterplan","twitter_misc":{"Written by":"April Buencamino-dy","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/#article","isPartOf":{"@id":"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/"},"author":{"name":"April Buencamino-dy","@id":"https:\/\/ecommercemasterplan.com\/#\/schema\/person\/880a7b03a34327100b91bec38d4562fc"},"headline":"Ultimate Guide to e-Commerce Growth bestselling author Ian Hammersley shares top KPI &#038; optimisation tips (episode 229)","datePublished":"2019-08-19T00:00:43+00:00","dateModified":"2022-12-01T17:22:21+00:00","mainEntityOfPage":{"@id":"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/"},"wordCount":1057,"commentCount":3,"publisher":{"@id":"https:\/\/ecommercemasterplan.com\/#organization"},"image":{"@id":"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/#primaryimage"},"thumbnailUrl":"https:\/\/ecommercemasterplan.com\/wp-content\/uploads\/2019\/08\/229-copy-1.jpg","articleSection":["2019 Episodes","Authors","eCommerce MasterPlan Podcast","Top 10 Most Listened to Episodes"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/","url":"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/","name":"Ultimate Guide to e-Commerce Growth bestselling author Ian Hammersley shares top KPI & optimisation tips (episode 229) - eCommerce MasterPlan","isPartOf":{"@id":"https:\/\/ecommercemasterplan.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/#primaryimage"},"image":{"@id":"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/#primaryimage"},"thumbnailUrl":"https:\/\/ecommercemasterplan.com\/wp-content\/uploads\/2019\/08\/229-copy-1.jpg","datePublished":"2019-08-19T00:00:43+00:00","dateModified":"2022-12-01T17:22:21+00:00","breadcrumb":{"@id":"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/#primaryimage","url":"https:\/\/ecommercemasterplan.com\/wp-content\/uploads\/2019\/08\/229-copy-1.jpg","contentUrl":"https:\/\/ecommercemasterplan.com\/wp-content\/uploads\/2019\/08\/229-copy-1.jpg","width":380,"height":380,"caption":"Hammersley"},{"@type":"BreadcrumbList","@id":"https:\/\/ecommercemasterplan.com\/ian-hammersley-ecommerce-podcast\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ecommercemasterplan.com\/"},{"@type":"ListItem","position":2,"name":"229: &#8220;Ultimate Guide to e-Commerce Growth&#8221; author Ian Hammersley shares top KPI &#038; optimisation tips"}]},{"@type":"WebSite","@id":"https:\/\/ecommercemasterplan.com\/#website","url":"https:\/\/ecommercemasterplan.com\/","name":"eCommerce MasterPlan","description":"podcast, books, courses, advice and help","publisher":{"@id":"https:\/\/ecommercemasterplan.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ecommercemasterplan.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/ecommercemasterplan.com\/#organization","name":"eCommerce MasterPlan","url":"https:\/\/ecommercemasterplan.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ecommercemasterplan.com\/#\/schema\/logo\/image\/","url":"https:\/\/ecommercemasterplan.com\/wp-content\/uploads\/2019\/11\/ecommerce400.png","contentUrl":"https:\/\/ecommercemasterplan.com\/wp-content\/uploads\/2019\/11\/ecommerce400.png","width":400,"height":400,"caption":"eCommerce MasterPlan"},"image":{"@id":"https:\/\/ecommercemasterplan.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ecommercemasterplan","https:\/\/x.com\/ecommasterplan","https:\/\/www.linkedin.com\/company\/2902260","https:\/\/www.pinterest.com\/ChloeThomasECMP\/","https:\/\/www.youtube.com\/user\/eCommerceMasterPlan"]},{"@type":"Person","@id":"https:\/\/ecommercemasterplan.com\/#\/schema\/person\/880a7b03a34327100b91bec38d4562fc","name":"April Buencamino-dy","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ecommercemasterplan.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/9fd7059abbaa20bf60f960ea1eb23dbf?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9fd7059abbaa20bf60f960ea1eb23dbf?s=96&d=mm&r=g","caption":"April Buencamino-dy"},"url":"https:\/\/ecommercemasterplan.com\/author\/april\/"}]}},"_links":{"self":[{"href":"https:\/\/ecommercemasterplan.com\/wp-json\/wp\/v2\/posts\/11283"}],"collection":[{"href":"https:\/\/ecommercemasterplan.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ecommercemasterplan.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ecommercemasterplan.com\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/ecommercemasterplan.com\/wp-json\/wp\/v2\/comments?post=11283"}],"version-history":[{"count":3,"href":"https:\/\/ecommercemasterplan.com\/wp-json\/wp\/v2\/posts\/11283\/revisions"}],"predecessor-version":[{"id":28439,"href":"https:\/\/ecommercemasterplan.com\/wp-json\/wp\/v2\/posts\/11283\/revisions\/28439"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ecommercemasterplan.com\/wp-json\/wp\/v2\/media\/11499"}],"wp:attachment":[{"href":"https:\/\/ecommercemasterplan.com\/wp-json\/wp\/v2\/media?parent=11283"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ecommercemasterplan.com\/wp-json\/wp\/v2\/categories?post=11283"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ecommercemasterplan.com\/wp-json\/wp\/v2\/tags?post=11283"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}