036: Takeaways from The Delivery Conference – including ASOS, House of Fraser, John Lewis, and Marks and Spencer

Last week I attended the Meta Pack’s “The Delivery Conference” in London. It was a fascinating day listening to some of the UK’s (and world’s) biggest retailers explain what they’re up to and how they got to where they are. Including ASOS, Marks and Spencer, John Lewis, and House of Fraser.

Last week was the first time I’d been to The Delivery Conference – it’s always been on the list, but after several of our Experts recommended it I thought I ought to make the effort this year.

In this podcast I’ll be running through:

• My overall thoughts about the conference
• Key delivery lessons learnt
• Other non-delivery lessons – inc “It’s all about the customer” lessons
• The Christmas 2015 feedback, including Black Friday
• 2016 delivery success – what do you need to do?

The conference was focused mainly on the enterprise level eCommerce retailer, but there were a few great takeaways for the smaller online retailer (plus lots of nuggets) and those are what I’m running through in the podcast.

Click to tweet: Takeaways from The Delivery Conference – including ASOS, House of Fraser, John Lewis, and Marks and Spencer

Listen to the show:

What I’ve covered in the takeaways

Speakers I listened to included on the courier side:

• Hermes
• Royal Mail
• Yodel

and on the retailer side:

• M&S
• ASOS
• House of Fraser
• John Lewis
• New Look
• River Island
• Boohoo
• Wiggle
• Asda

and a very interesting session from Forrester research.

As usual I’ve looked through all my notes, convesations, observations, piles of paper, and distilled the takeaways for the smaller eCommerce retailer to bring you the ideas, reassurance and insights that will help you with your business over the coming year.

Useful Links:

• My blog about which couriers are for you
• The Best eCommerce Conferences to Attend in 2016