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101: Full Disclosure’s Shirine Modad-Neill discusses email and customer service in luxury fashion retail

May 8, 2017 By Chloë Thomas 3 Comments

Shirine Modad-Neill is the founder of Full Disclosure a online fashion boutique bringing customers a curated selection of luxury lingerie, sleepwear and swimwear from established and under-the-radar designers. Launched in Aug 2014, with high price points, they now 1-2 orders per day, from £50-£2000 per order.

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Filed Under: 2017 Episodes, eCommerce MasterPlan Podcast, Shopify Podcasts Tagged With: lingerie, luxury ecommerce

013: Plums Lingerie’s Katherine Salt discusses the power of luxury product, pinterest, and boutique bricks and clicks retail

August 31, 2015 By Chloë Thomas 1 Comment

Katherine Salt runs the Boutique Bricks and Clicks eCommerce business Plums Lingerie. Selling a select luxury range of lingerie, swimwear and silk nightwear. The team of two run the shop and have built the online sales to 60 orders per month by concentrating on customer service and communication. She also discusses moving onto website number 2, and how to find the right Magento developer.

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Filed Under: 2015 Episodes, eCommerce MasterPlan Podcast Tagged With: boutique bricks and clicks, lingerie, luxury, magento, pinterest

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