eCommerce MasterPlan

  • Podcast
    • 2019 eCommerce MasterPlan Growth Series sponsored by Omnisend
    • About The Podcast
    • Top 10 Episodes
    • Reviews
  • Books
    • eCommerce Marketing – NEW 2019
    • eCommerce MasterPlan 1.8
    • eCommerce Delivery
    • Customer Persuasion
    • B2B eCommerce MasterPlan
  • Work with Chloë
    • Consulting, Coaching, Mentoring
    • Testimonials and Case Studies
    • Online Courses
    • Speaking
    • White Paper Writing
  • Contact
    • About Us

078: Party Packs’ Kate Turner discusses 30 years building a £5m turnover business focused on the customer

November 28, 2016 By Ellie 1 Comment

In 2016 Kate Turner is celebrating her business’s 30 year anniversary! The business is Party Packs, one of the UK’s top 3 party supplies companies. They’re an online only business, and currently turnover is £5 million a year and they process around 11,000 orders per month.

Click to Tweet: Party Packs is a 30 years old, Kate Turner tells @eComMasterPlan #podcast how she’s managed her business growth

[Read more…]

Related Posts

  • 245: Video Persuasion author and direct response marketing pioneer Rick Cesari
  • 244: How to grow a new store fast with Google Ads and SEO with Joe & Mike Brusca
  • 243: Using your products to market your website with Luke Peters from Newair

Filed Under: B2B eCommerce Podcasts, eCommerce Podcast, Over 7-figure Turnover eCommerce Podcasts Tagged With: b2b eCommerce, customer service, party ecommerce

063: The Kewl Shop’s Charles Fitzgerald on how to get to 50,000 visits per month, using content and customer service

August 15, 2016 By Ellie Leave a Comment

Charles Fitzgerald is the founder of Online Only American retailer The Kewl Shop. It’s a fashion retailer specialising in bandage dresses. They launched in late 2012, and are now top 150,000 websites in the world!

Click to Tweet: @eComMasterPlan #podcast Charles Fitzgerald from The Kewl Shop on how he has grown his US business from Asia

[Read more…]

Related Posts

  • 242: Think ‘Customer Journey’ first to increase marketing impact with Omnisend’s Rytis Lauris
  • 241: 7 Principles of DTC eCommerce with BigCommerce Head of Europe Mark Adams
  • 240: eCommerce Marketing Tips

Filed Under: eCommerce Podcast, Over 7-figure Turnover eCommerce Podcasts, Shopify Podcasts Tagged With: customer service, US eCommerce, work life balance, working remotely

051: So Unusual’s Kerry Williams just 7 weeks live, has LOTS of great advice for us all. Even non start ups

May 23, 2016 By Ellie Leave a Comment

Kerry Williams is the creator and owner of So Unusual. She uses her background in interior design to scour the world for a unique and limited edition homewares collection. Everything about the business is heavily focused on the customer, the site launched just 7 weeks ago and is currently fluctuating from 2 to 38 orders a week.

Click to Tweet: How Kerry Williams – So Unusual got her #eCommerce house in order after only a few months @eComMasterPlan #Podcast

[Read more…]

Related Posts

  • 239: Putting culture and customer excitement at the heart of growth with Swanwick’s Alaina Frederick
  • 238: Building a 7-figure eCommerce business with Sustainable Furniture’s Margaret Larson
  • 237: David Williams (Ugg & Charles Tyrwhitt) on international expansion & DTC ecommerce operations

Filed Under: eCommerce Podcast, One Person eCommerce Businesses Tagged With: australia ecommerce, customer service, ecommerce startup

039: Bureau Direct’s Dominic Irons explains how he’s focused on the customer to grow to 3,500 orders per month

February 26, 2016 By Ellie Leave a Comment

Dominic Irons is the owner of multi-award-winning retailer of cool stationery Bureau Direct. Dominic has grown his low AOV business up to 3,500 orders per month at peak using a range of methods including a focus on design, great products, and great customer communication.

Click to Tweet: Stand still & take note! It’s all about stationery – Bureau Direct’s Dominic Irons on the @eComMasterPlan #podast

[Read more…]

Related Posts

  • 236: Boden’s Head of Online Trade and eCommerce Nick Stragnell discusses everything eCommerce
  • 235: Tracey Wallace (ex BigCommerce editor) tells all about launching her new startup Doris Sleep
  • 234: How to manage 4500% growth with Daniel Wellington’s IT Director Daniel Näsman

Filed Under: B2B eCommerce Podcasts, eCommerce Podcast Tagged With: customer service, email marketing, LiquidShop eCommerce, Newsletters

006: Lifestyle Labs’ Valerian Voegele redefining the vitamins sector through outstanding customer service

July 13, 2015 By Chloë Thomas Leave a Comment

valerian voegele lifestyle labs

Valerian Voegele is an Entrepreneur currently working on an eCommerce start up. That start up recently celebrated its first 6 months of trading.

Lifestyle Labs is an Online Only eCommerce business, and was born out of the desire to offer customers in the UK alternative health industry a truly amazing shopping experience.

Click to tweet: Hear how Val has grow his eCommerce startup really fast on @eComMasterPlan Podcast today

[Read more…]

Related Posts

  • 233: 20-year eCommerce big business expert Jennifer DiMotta shares her 4Ps of successful growth
  • 232: Dave Rotheroe is back to talk Viral Marketing, not as difficult as you might think….
  • 231: Taking control of your products and your brand on Amazon with Steve Honight from Pukka Teas

Filed Under: eCommerce Podcast, Over 7-figure Turnover eCommerce Podcasts, Shopify Podcasts Tagged With: customer service, lifestyle labs, valerian voegele

eCommerce Website Review – KJReptileSupplies.co.uk

February 28, 2014 By Chloë Thomas Leave a Comment

February’s eCommerce Website Review is here – and this time it’s KJReptileSupplies.co.uk

Focusing on how to show your customer service credentials to increase conversions.

[Read more…]

Related Posts

  • Why I wanted to include these books in my eCommerce Book Event
  • The 5 Key Insights From The Annual Omnichannel Marketing Report 2019
  • 10 winning automations for B2B ecommerce

Filed Under: eCommerce Updates Tagged With: customer reviews, customer service, website review

The Reputation Machine [infographic]

July 23, 2013 By Chloë Thomas Leave a Comment

This infographic present data that analyses the use of and impact of reviews in the travel industry.

It’s well worth a look to help you work out what areas to focus on – and if you’re still umming and ahhing about adding customer reviews to your site, here are 2 stats from it to try and convince you:

  • 50% of people won’t book a hotel that has zero reviews
  • 81% of reviews are positive

[Read more…]

Related Posts

  • eCommerce Tracking, Tagging, Analytics & Pixels with Google Tag Manager
  • How useful is your current Machine Learning Personalisation tool and what do you really know about it?
  • The Pros of Creating your own Affiliate Program vs. Joining An Affiliate Network

Filed Under: eCommerce Updates, Infographics Tagged With: customer reviews, customer service, ecommerce infographic

7 Ways to Provide Exception eCommerce Customer Service [Infographic]

July 19, 2013 By Chloë Thomas Leave a Comment

To succeed with eCommerce you have to provide good customer service – from fast delivery, to accurate information on the website, to dealing with it well when things go wrong.

If you want to be really successful though – you need Exceptional Customer Service.

This infographic has some great examples of how to do just that.

[Read more…]

Related Posts

  • Maximising your email marketing for the festive season: 3 ways to make 2017’s Christmas a big sales success
  • 5 tips for navigating the international waters of online payments
  • 4 Warehouse Quick Wins to Save Time & Money for eCommerce Retailers

Filed Under: eCommerce Updates, Infographics Tagged With: customer service, ecommerce infographic

ecommerce marketing by Chloe thomas
eCommerce MasterPlan Podcast

Recent Posts

  • 245: Video Persuasion author and direct response marketing pioneer Rick Cesari
  • 244: How to grow a new store fast with Google Ads and SEO with Joe & Mike Brusca
  • 243: Using your products to market your website with Luke Peters from Newair
  • 242: Think ‘Customer Journey’ first to increase marketing impact with Omnisend’s Rytis Lauris
  • 241: 7 Principles of DTC eCommerce with BigCommerce Head of Europe Mark Adams

Older eCommerce Blogs:

Podcast

  • B2B eCommerce Podcasts
  • One Person eCommerce Businesses
  • Shopify Businesses
  • £1m+ Businesses

Useful Things

  • Book Support Materials
  • Current Freebies
  • eCommerce MasterPlan Virtual Summit
  • Offers from our Partners
  • Testimonials
  • The Blog
Social proof places we've been featured

Copyright © 2019 · Privacy Policy · Website Terms · Find us on Google+

This website uses cookies to ensure you get the best experience, for advertising and to analyse our traffic. You consent to our cookies if you continue to use this website.Got it! Reject Read More
Privacy & Cookies Policy

Necessary Always Enabled