In 2016 Kate Turner is celebrating her business’s 30 year anniversary! The business is Party Packs, one of the UK’s top 3 party supplies companies. They’re an online only business, and currently turnover is £5 million a year and they process around 11,000 orders per month.
Click to Tweet: Party Packs is a 30 years old, Kate Turner tells @eComMasterPlan #podcast how she’s managed her business growth
Charles Fitzgerald is the founder of Online Only American retailer The Kewl Shop. It’s a fashion retailer specialising in bandage dresses. They launched in late 2012, and are now top 150,000 websites in the world!
Click to Tweet: @eComMasterPlan #podcast Charles Fitzgerald from The Kewl Shop on how he has grown his US business from Asia
Kerry Williams is the creator and owner of So Unusual. She uses her background in interior design to scour the world for a unique and limited edition homewares collection. Everything about the business is heavily focused on the customer, the site launched just 7 weeks ago and is currently fluctuating from 2 to 38 orders a week.
Click to Tweet: How Kerry Williams – So Unusual got her #eCommerce house in order after only a few months @eComMasterPlan #Podcast
Dominic Irons is the owner of multi-award-winning retailer of cool stationery Bureau Direct. Dominic has grown his low AOV business up to 3,500 orders per month at peak using a range of methods including a focus on design, great products, and great customer communication.
Click to Tweet: Stand still & take note! It’s all about stationery – Bureau Direct’s Dominic Irons on the @eComMasterPlan #podast
Valerian Voegele is an Entrepreneur currently working on an eCommerce start up. That start up recently celebrated its first 6 months of trading.
Lifestyle Labs is an Online Only eCommerce business, and was born out of the desire to offer customers in the UK alternative health industry a truly amazing shopping experience.
Click to tweet: Hear how Val has grow his eCommerce startup really fast on @eComMasterPlan Podcast today
February’s eCommerce Website Review is here – and this time it’s KJReptileSupplies.co.uk
Focusing on how to show your customer service credentials to increase conversions.
This infographic present data that analyses the use of and impact of reviews in the travel industry.
It’s well worth a look to help you work out what areas to focus on – and if you’re still umming and ahhing about adding customer reviews to your site, here are 2 stats from it to try and convince you:
To succeed with eCommerce you have to provide good customer service – from fast delivery, to accurate information on the website, to dealing with it well when things go wrong.
If you want to be really successful though – you need Exceptional Customer Service.
This infographic has some great examples of how to do just that.