eCommerce MasterPlan Podcast
Are you seeking inspiration & ideas to grow your eCommerce brand?
Then it’s time to tune in to the eCommerce MasterPlan Podcast.
Every Monday we bring you an interview with an inspiring founder. Full of tips, ideas, and things that will get you thinking!
“Truth, Integrity, Passion. Chloe cuts through the hype and brings value to us as we build and grow our businesses globally.”
Jonesy Money, USA, Review on Apple Podcasts
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Where to start with our eCommerce podcast:
Our latest episodes are a great place to start.
Or you can find a full list of our episodes here
The latest eCommerce MasterPlan Podcast Episodes
- How to Turn Your Customer Service Team Into a Profit-Driving Growth Engine – with eDesk’s Gareth Cummings (episode 582)
Gareth Cummings is the CEO at eDesk, the AI powered customer support helpdesk for eCommerce. Used by eCommerce stores around the world, their client CarParts.com has just been named in USA Today’s list of America’s Best Customer Service 2026. In this episode, Gareth explains how eCommerce brands can use customer… Read more: How to Turn Your Customer Service Team Into a Profit-Driving Growth Engine – with eDesk’s Gareth Cummings (episode 582) - What Would You Do If You Wanted to Grow Physical Store Sales in 2026? – with Melissa Moore (episode 581)
Melissa Moore is “The Retail Advisor”, and the host of The Retail Tea Break Podcast. She’s an expert in all things retail with over 25 years working with national brands, and she’s been a Rethink Retail Top Retail Expert for the last 3 years AND Named in Retail Technology Innovation… Read more: What Would You Do If You Wanted to Grow Physical Store Sales in 2026? – with Melissa Moore (episode 581) - How to Grow Sales in 2026 (episode 580)
In this special episode of the eCommerce MasterPlan Podcast, Chloe Thomas shares a panel discussion from a live webinar focused on one big question: what’s really going to move the needle for eCommerce brands in 2026? Chloe is joined by three expert voices from very different corners of eCommerce –… Read more: How to Grow Sales in 2026 (episode 580)
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We have 69 5 star reviews on Apple Podcasts alone.
About our eCommerce Podcast
We’ve been producing the eCommerce MasterPlan podcast since 2015!
The aim has never changed – to share inspiring and insightful stories of how other eCommerce business have gone about growing.
So every week we interview a different retailer (or occasionally an author or expert) to find out what they’ve been up to, and get them to share advice that will help you plot a better, faster, route to growth.
Our Host Chloe Thomas
Chloe is the brains behind the show, and has been in eCommerce for nearly 20 years. Initially she worked brand-side for a UK high-street/mail-order/online gift retailer where she totally got the eCommerce bug.
In her next post (the kid-in-the-candy-shop-role) she got to introduce eCommerce marketing to a group of mail order brands. Then she took all she’d learnt there and founded a marketing agency that she ran for 9 years and 11 months.
The sale of the agency has allowed Chloe to focus full time on helping as many eCommerce brands as possible to make better marketing decisions.
Our Current Sponsors:
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Are you ready to achieve similar results? Visit Alvie to learn more.
Note ‘eCommerce Masterplan’ when you book a demo to enjoy a 3 months free trial.
Would you like to be a sponsor? Find out more here
Reviews of the eCommerce MasterPlan Podcast
Must listen for anyone in eCom: By far the best podcast on eCom and business in general.
spineryan, Apple Podcasts
One of the 15 Best Podcasts That Ecommerce Entrepreneurs Should Be Listening To
Referral Candy
There are few podcasts that are as insightful as this one. The format of the show is fantastic and fresh. Keep up the good work!
Rfgdsdggjfg, Apple Podcasts
Have you yet downloaded our ebook?
To celebrate reaching Episode 500 we’ve created an EPIC eCommerce success-focused ebook.
Packed with FIVE HUNDRED Top Tips about how to make your eCommerce store more profitable.
Featuring the advice of many, many past guests, alongside industry experts and many from you – our listeners.
Chloe has checked every single tip, and organised the whole thing into sections for you.
Making is super easy to dip and dip out and take inspiration as and when you need it.
This ebook needs to be sat on your desktop – or (even…) printed and sat on your desk.