How Mozillion Achieved 3x Growth in 12 Months with SEO and More (episode 478)

James Francis is the Sales and Marketing Director at Mozillion. The mobile phone marketplace. The UK’s first consumer-to-consumer marketplace for buying and selling preowned and refurbished mobile phones. Founded in 2021, they now have a multi-million-pound annual turnover and have tripled in size in the last 12 months.

James Francis Mozillion on eCommerce MasterPlan Podcast

Listen now for free:

Subscribe on your Favourite Podcast App

Listen on Apple Podcasts
Listen on Spotify
listen on YouTube

Dive in:

[04:44] Transitioning from telesales to digital eCommerce.
[07:30] Sales and marketing, mostly online, but adaptable.
[11:34] Early days of Mozillion, focus on customer service priority.
[15:41] Word-of-mouth a key factor for sellers.
[17:59] TikTok and educating audiences through video.
[21:30] CTO improves SEO, organic traffic drives growth.
[23:05] James’ Top Tips!

eCommerce Strategy for Refurbished Goods

James says there’s good potential when you incorporate refurbished or pre-loved items into an eCommerce business. This approach not only caters to an eco-conscious consumer base but also opens up a market segment keen on finding value in pre-owned items. Mozillion’s success story underscores the viability of this business model in the competitive eCommerce landscape.

SEO and Organic Growth

A significant driver of Mozillion’s triple growth within 12 months is attributed to their strategic focus on SEO and organic traffic. By optimizing its online presence for search engines, Mozillion managed to attract a substantial amount of traffic without the heavy reliance on paid advertising. This strategy not only improved brand visibility but also contributed to building a stable base of organic traffic, which is crucial for long-term sustainability.

The Importance of Customer Reviews

Positive word-of-mouth and customer reviews have been instrumental in Mozillion’s growth. In an industry where trust is important, especially concerning the quality of refurbished items, positive feedback from satisfied customers has helped to build and reinforce consumer trust. This trust, in turn, encourages more transactions on the platform, highlighting the critical role of customer satisfaction in Mozillion’s success.

Balancing Sales Channels

James emphasizes the importance of not being overly reliant on any single sales channel. Mozillion’s growth strategy included a mix of SEO, affiliate marketing, social media, and paid advertising to ensure a balanced and diversified approach. This strategy helped mitigate risks associated with channel overdependence and allowed Mozillion to tap into various customer segments effectively.

Leveraging TikTok Shop

Mozillion’s experimentation with TikTok Shop, especially for showcasing their refurbished mobile phones through video, shows a forward-thinking marketing strategy. This platform has allowed them to visually demonstrate the quality of their products and educate consumers about the refurbished market. Their early adoption and success with TikTok Shop highlights how eCommerce brands can leverage emerging platforms for growth and brand awareness.

eCommerce Book Top Tip

eCommerce Traffic Top Tip

  • Affiliate channel because of its foundation in partnerships and relationships

Tool Top Tip

Carbon Top Tip

  • Integrate refurbished and pre-loved products into your eCommerce business to reduce your carbon footprint. This approach not only benefits the environment but also becomes a unique retention tool by ensuring products sold do not go to waste, thereby enhancing customer engagement.

Interview Links

Related episodes

Without the sponsors the podcast wouldn’t be possible – please do check them out:


SHOPLINE is the preferred commerce platform built to simplify complexities for fast-growing enterprises.

Whether it is setting up more sales channels like social commerce or expanding to new markets globally, SHOPLINE takes care of everything from store setups, checkouts, payments, logistics and more!

🛠️ All-in-One Platform: From store setups and checkouts to payments and logistics, SHOPLINE handles it all!

🌐 Asia’s Best now in UK: With our headquarters in Singapore and offices in 13 countries across Asia, the UK, Australia, and America, we have served more than 600,000+ merchants across the world including Lego, Muji and more

📢 You don’t want to miss a chance to migrate and join the league of InTheStyle, BodyCare, and 100+ others who have chosen us! We are just a call away…

episode 500 ebook

Have you yet downloaded our ebook?

To celebrate reaching Episode 500 we’ve created an EPIC eCommerce success-focused ebook.

Packed with FIVE HUNDRED Top Tips about how to make your eCommerce store more profitable.

Featuring the advice of many, many past guests, alongside industry experts and many from you – our listeners.

Chloe has checked every single tip, and organised the whole thing into sections for you.

Making is super easy to dip and dip out and take inspiration as and when you need it.

This ebook needs to be sat on your desktop – or (even…) printed and sat on your desk.

Download your free copy right now

Full transcript to read & download:

Click to access

Like to be a guest? Apply Here