Resources for ‘3 Surprising and Unusual Ways to Improve your Customer Retention Rates’ at eCommerce Expo
Thank you for attending my session at eCommerce Expo!
Below you’ll find some resources I think you’ll find useful, and that build on what I discussed in my session.
Any questions or feedback please do get in touch
And you can find out more about eCommerce Tech here
Chloe.
Connect with me on LinkedIn
Download the slide deck here
Useful Notes from the Session
1 Post Purchase Sequence
- Get a copy of eCommerce Delivery (Chloe’s book on Delivery) on World of Books or Amazon
- Those stats from Dressipi
- Interview with This is Unfolded on eCommerce MasterPlan Podcast
- Perfect Post Purchase Campaigns with Jessica Totillo Coster on the Keep Optimising Podcast
- Interview with Look Fabulous Forever on eCommerce MasterPlan Podcast
- Customer Retention Series on Keep Optimising
2 WhatsApp
Resources coming soon:
- Live 29 Sept – Conversational Commerce and WhatsApp on eCommerce MasterPlan Podcast
- Early 2026 – WhatsApp series on Keep Optimising Podcast
3 Circularity
How to make the connection?
The podcast interviews with brands who do it
- Grove Collaborative – eCommerce MasterPlan episode 377
- Fashion Eyewear – eCommerce MasterPlan episode 522
- Haines Collection – eCommerce MasterPlan episode 536
