Back in 2017 Lucy was busy growing her own eCommerce business to over 10,000 customers in just 18 months (hear about that back in episode 253). Today she focuses on helping {other} retailers replicate her success.

Lucy is a regular guest on the show because she always brings such great insight. In the past, we’ve covered ethical, sustainable eCommerce and Customer Personas and in this episode, we’re getting into just how you make the shift from 500k to 1 million in annual sales.

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Dan Dicker is the Managing Director and Founder at Circular and Co who manufacture and sell homewares with a conscience. Launched in 2003 they now £2.8m in annual sales

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Kristi Diemozis the Senior Manager go to Market Strategy at eBay. She’s been at eBay for over 18 years and throughout has been focused on helping eBay sellers succeed on the platform.

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Chloe is joined by a host of eCommerce experts to answer the question What is the most important thing we learnt in eCommerce in 2020? And there’s a lot! Covering everything from customer behaviour changes, the surge into online ordering, how that fits with offline retail, marketing lessons, risk mitigation, backup plans and whole lot more. The answers will help you work out your plans for 2021.

There’s so much in this episode you’re going to listen more than once!

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