Ben Woodward and Tash Jones from SmartFreight are experts in the shipping and fulfilment industry, which means they’ve spent 2020 getting to grips with how a global pandemic has changed the shipping habits of retailers. From getting stock into the warehouse to getting the parcel to the customer they have seen retailers across the world ripping up the rule book and making huge (and small) changes to enable them to continue to survive and thrive in these ‘interesting times’.

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This episode is number 300.

Thank you all! Whether you’ve listened to 1 episode or all of them if you weren’t listening, and letting me know how the show helps you – I wouldn’t have kept doing it for the last 5 years!

In celebration of meeting this milestone I’m bringing you a behind the scenes the look at the show.

So if you’ve ever wanted to know:

• How we find guests
• How we record
• What happens between recording and this final version you get to hear

This is the episode for you!

I’m also going to get into some areas that are directly relevant to you whatever sort of business you’re running:

• How we market the show – including advertising, social media, email and more
• Outsourcing – the specialists I use, how I found them, and how I keep track of all these moving parts

Below are the notes and links to all the tools I mention – but there’s a LOT more mentioned in the episode – so my recommendation is to listen!

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Andrew Busby is the CEO of Retail Reflections, once upon a time he was a retailer himself – but for most of the last decade, he’s been helping retailers understand where the opportunities and threats they need to adapt for lie. That includes being a contributor to Forbes, being on the advisory boards of multiple events and magazines, and holding the position of IBM Social Commerce Futurist for over 4 years. As well as speaking at many events, and writing for many top publications. Andrew has been named a top 20 global retail influencer.

We are honoured to have Andrew giving up his time to be on the show today, and quite frankly who better could we be speaking to about what the future holds for retail.

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Mario Nawfal started his first eCommerce business Froothie in 2013 with just $300 in the bank, and since then has grown multiple eCommerce businesses that range from “Guilt-free box” a healthy snacks food subscription service, to Commercial Blenders Australia which–sells blenders to businesses. Together they achieve over 8 figures a year.

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